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Get ready for the new training year

IRP Online 11 Nov 2011

Ongoing training or continuing professional development (CPD) is now something that most businesses have on their compliance checklist. 

Whoever is responsible for education in your business will be gearing up to develop appropriate annual training plans to ensure that advisers and other support staff have the competencies required for their role. 

An easy way to put together a training plan is to use a checklist of job competencies and choose those that will be addressed during the year. For example, an assistant insurance broker may have a training plan that focuses on the following job competencies:

  • Broking support skills eg. Placing client insurances with insurers and confirm insurance cover with client
  • Sales and marketing skills eg. Identifying business opportunities within current client base
  • Client servicing eg. Acquiring and collating information from clients to their insurance needs
  • Operations and administration eg. Adhering to compliance with statutory and industry requirements and codes
  • Technical skills eg. Preparing quotation and placing slips for business insurances
  • Personal effectiveness skills eg. Scheduling work activities effectively


Training plans can be organised for a whole group of representatives or done on a one on one basis. However it is done, licensees need to monitor individual learning outcomes from the training undertaken. 

If you are thinking about developing training plans for 2012 keep the following in mind:

  1. Give a concise outline of the job competencies i.e. the skills, knowledge and attitudes, that the person will focus on in the new plan;
  2. Give a short description of the activities that they will undertake to develop these competencies. Remember they may be formal or informal training programs;
  3. Make a note of any special arrangements that you will have in place if the individual is situated in a remote areas or advises across a number of different product areas eg. life and general insurance broking

Importantly, don’t forget that at the end of the year you must compare the record of the individual’s actual training with the training plan you put in place at the beginning of the year. Make sure you note any variances and the reasons and keep it on file.

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