AFCA announces two major appointments

The Australian Financial Complaints Authority (AFCA) has revealed two major appointments, Dr June Smith has been announced as the Deputy Chief Ombudsman and Evelyn Halls as Lead Ombudsman Banking and Finance.

Dr Smith has been promoted from Lead Ombudsman Superannuation, Advice, Investments and Life Insurance.

AFCA Chief Executive and Chief Ombudsman David Locke announced the appointment and noted Dr Smith’s proven track record at AFCA and predecessor schemes. “June has a wealth of financial sector experience and well-developed relationships with regulators, industry and consumer groups,” Locke said.

Reflecting on her appointment, Dr Smith said she was excited about the challenges ahead, and one of her first projects was to oversee AFCA’s Fairness Project. “Fairness underpins everything we do and how stakeholders perceive us and our role in complaints resolution,” she said.

AFCA has also announced the appointment of Evelyn Halls as Lead Ombudsman Banking and Finance. Halls has been promoted from Ombudsman Banking and Finance Decisions, she is a two-time Olympian and an Executive member of the Australian Olympic Committee. She is also an Integrity Commissioner for Cricket Victoria..

“Evelyn has demonstrated a strong commitment to fairness and justice throughout her career,” Locke said. “Evelyn is a proactive and customer focused leader and will ensure AFCA continues to deliver justice for consumers and increase transparency in the banking and finance sector.”

Both appointments have been made effective from 29 July 2019.