ANZIIF Skills Unit Highlight: Manage liability claims

This ANZIIF unit provides the skills and knowledge required to manage liability insurance claims. It covers all aspects of the claim process, from receipt and assessment through to accepting or declining a claim.

Manage liability claims CL30101-15
5 weeks | 10 CIP points | AUD $375

The unit is aimed at insurance claims professionals who work in small or large insurance businesses dealing with retail and/or commercial clients. It will develop the interpersonal, communication, analytical and management skills required to effectively assess a client’s claim validity, evaluate the impact of the claim on the insurance business and the client, manage the client relationship and appropriately communicate the outcome of the claim to the client and insurance business.

On completion of this unit, students will be able to effectively:

  • analyse and determine the validity of a client’s claim
  • evaluate the impact of the claim on both the client and the insurance business
  • identify and manage additional business support when required
  • identify and implement any required changes to the policy or claims procedures
  • communicate the outcome of the claim
  • update applicable business reports and records.

This unit meets the requirements of AQF competency ‘FNSISV510 Manage non-routine and complex claims’ and is delivered via ANZIIF as a Registered Training Organisation (RTO 3596).

To enrol or view other Skills Units, visit or call Mark Ryan, ANZIIF Sales Manager on 03 9613 7284.

About ANZIIF Skills Units

In today’s ever-changing and competitive insurance landscape, the need for brokers to participate in ongoing education, training and professional development in order to keep their skills and knowledge up to date is essential to keeping clients happy and the bottom line healthy.

ANZIIF’s new education model recognises that brokers are busy and don’t have the time to spend on traditional long-form education when clients need advice and sales have to be made. Our new ANZIIF Skills Units are short and sharp and focus on specific skills that brokers need to grow their business.

To help brokers choose the education that best suits them, we’ll be highlighting units over the coming months here and in Broker Buzz.