ANZIIF Skills Unit Highlight: Negotiate broking client claims

Learn how to negotiate client claim settlements with insurers by developing the interpersonal, analytical and communication skills required to research and analyse a client’s claim against their insurance policy.

By the end of this unit, brokers will be able to identify and clarify points of difference and crucial issues with a claim, develop a case, and negotiate a claims settlement with the insurer on your client’s behalf. Finally, learn the best way to communicate the terms of settlement to your client and how to update and maintain the required files and records. Aimed at brokers with over four years of experience in big or small businesses, this unit is suitable for interactions with both retail and/or commercial clients.

This unit meets the requirements of AQTF competency ‘FNSIBK512 Negotiate complex claims settlement for insurance broking client’ and is delivered via ANZIIF as a Registered Training Organisation (RTO 3596).

To enrol or view other Skills Units, visit: or call Mark Ryan, ANZIIF Sales Manager on 03 9613 7284.

Negotiate broking client claims BR30005-15
5 weeks duration | 10 CIP points | AUD $375

About ANZIIF Skills Units

In today’s ever-changing and competitive insurance landscape, the need for brokers to participate in ongoing education, training and professional development in order to keep their skills and knowledge up to date is essential to keeping clients happy and the bottom line healthy.

ANZIIF’s new education model recognises that brokers are busy and don’t have the time to spend on traditional long-form education when clients need advice and sales have to be made. Our new ANZIIF Skills Units are short and sharp and focus on specific skills that brokers need to grow their business.

To help brokers choose the education that best suits them, we’ll be highlighting units over the coming months here and in Broker Buzz.