ANZIIF Skills Unit Highlight: Review and improve service performance

With service becoming a key differentiator for client’s when choosing a broker, being able to review and improve your business’ standards is key to standing out from the crowd and retaining business.

This unit will develop the skills and knowledge required to create and implement a service performance review, collect and analyse performance data (quantitative and qualitative) in relation to the service provided to your clients, and create and rollout a strategy to improve performance. It will also teach the fundamentals of establishing an ongoing system to monitor performance standards into the future.

Review and improve service performance BR30004-15
5 weeks duration | 10 CIP points | AUD $375

This unit meets the requirements of AQTF competency ‘FNSIBK507 Review service performance’ and is delivered via ANZIIF as a Registered Training Organisation (RTO 3596).

To enrol or view other Skills Units, visit: or call Jim Brooks, ANZIIF Business Development Manager on 02 9253 5110.

About ANZIIF Skills Units

In today’s ever-changing and competitive insurance landscape, the need for brokers to participate in ongoing education, training and professional development in order to keep their skills and knowledge up to date is essential to keeping clients happy and the bottom line healthy.

ANZIIF’s new education model recognises that brokers are busy and don’t have the time to spend on traditional long-form education when clients need advice and sales have to be made. Our new ANZIIF Skills Units are short and sharp and focus on specific skills that brokers need to grow their business.

To help brokers choose the education that best suits them, we’ll be highlighting units over the coming months here and in Broker Buzz.