Brokers invited to have their say

The State Insurance Regulatory Authority (SIRA) has invited feedback on the following:

Have your say on allied health treatment and hearing service provision

The revised guidelines provide SIRA’s approval framework for providers to deliver treatment and services that optimise health and work outcomes, while maintaining a sustainable workers compensation system.

SIRA encourages you to provide feedback on the revised guidelines on its website, before the consultation closes on 16 September 2020.

Have your say on the health outcomes framework
SIRA invites you to provide feedback on its health outcomes and reporting framework for the NSW workers compensation and compulsory third party (CTP) insurance schemes.

More information is available on the SIRA website and the consultation closes on 4 September 2020.

Promoting better clinical and case management
SIRA has commissioned a series of evidence reviews to promote better clinical and case management practice in the personal injury schemes. The reviews will be supported by translation activities over the coming months and will inform policy, practice, and regulatory requirements where appropriate.

For more information on high-risk medications and reducing potential risks, you can also look at the Medication management in the NSW personal injury schemes: Better practice guide.

Dispute Resolution Service updates
SIRA’s CTP Dispute Resolution Service (DRS) launched its new online dispute management system last month – a single system for dispute management. When using the Portal, applications take around 60 percent less time to complete and replies can be lodged within a quarter of the time.

The new Online User Portal Protocol can be found on the SIRA website.

CTP dispute in-person medical assessments and hearingsIn-person DRS medical assessments have recommenced in July in a COVID-19 safe way. Assessments that were cancelled and deferred due to COVID-19 disruptions are being reviewed and rescheduled.

For claims assessments, DRS can make applications to the President of the Workers Compensation Commission for in-person hearing assessments if the matter involves exceptional circumstances and is necessary to proceed as an in-person hearing.