Working through the weekend checking on clients in the affected areas, arranging assessment and emergency repairs to lodging claims, insurance brokers have been front and center helping those affected by the Sydney storms.
Andrew Logan from Logan Insurance Brokers got his first call from Avalon in Sydney’s Northern beaches at 5:30pm on Friday evening about electric wires disconnected by hail and lightning. He’s been working tirelessly “to make sure claims are covered” and clients know that they have someone to talk to.
“This is not the time I want my clients to have to deal with a call-centre, they know they have someone who will work with them to get the mess sorted. I’ve been emailing clients in the affected areas asking them to check their roofs, getting assessors down to their properties and builders going out to to do a quote,” said Logan.
Craig Olofinsky from Brookvale Insurance Brokers has been dealing with lots of claims relating to hail damage to cars and buildings. His office had been proactive in contacting clients to ensure assessors have been appointed where business has been affected.
“We have had are large number of policy holders affected by the weekends storms and are in the process of assisting clients in lodging claims, arranging assessment & emergency repairs,” said Olofinsky.
— ABC Emergency (@ABCemergency) February 18, 2017
Heavy hail pelted down in Sydney’s north-west and most insurance claims are coming from those in the Hills District and Northern Beaches.
NIBA CEO, Dallas Booth says: “Brokers have been active above and beyond client expectations to help them understand the insurance process and claims processing. We admire the efforts of brokers and the work they do for their clients in events such as this.”