Chubb has taken out the inaugural Gold Mansfield Award, showing that it is the “best of the best in the country” when it comes to claims handling.
The awards were held last night (13 July) in Sydney, and presented by Insurance News and LMI Group, to recognise claims excellence and claims handling.
Chubb was in competition with IAG and Vero for the ultimate prize.
It also picked up an award in the SME property and casualty space.
The Mansfield Award in Specialty went to NTI; in Corporate property and casualty to Berkshire Hathaway Specialty Insurance; and in Personal lines to Allianz.
Dr Allan Manning, managing director or LMI Group, said the Mansfield awards were important as claims were “always seen as the villain, never the hero”. “We need to change that.”
Award winners were determined using data from LMI’s Claims Comparison statistics, the Financial Ombudsman Service, and supplier, customer and broker surveys. The measures were speed of service, proactivity, accuracy and fairness.