Hail Assessment Centres provide swift response for storm claims

Suncorp Insurance expects to have the majority of the claims from the December hail storms in NSW assessed by early February, with more than seven thousand customers’ cars now assessed and some repairs already completed.

Just days before Christmas, the Insurance Council of Australia (ICA) declared a Catastrophe after storms swept across Sydney and the Central Coast, causing extensive hail and water damage. According to the ICA, on 3 January 2019, 81,194 claims had been lodged in relation to the 20 December storms, with an estimated value of $673,904,638.

Suncorp has established additional motor vehicle assessment and repair centres in Botany, Gosford, Moorebank and Campbelltown in the days following the storms to streamline the claims process for customers.
The Hail Assessment Centres are designed to quickly assess and triage all hail-affected vehicles to make the repair process as seamless and efficient as possible. “The coordinated efforts have meant we’ve been able to respond swiftly and support our customers in getting their cars repaired,” Suncorp’s Head of Motor Claims Paul Sofronoff said.

“Given the timing of the storms, we know many people will have been away so we’ll continue to scale up as necessary to manage call volumes and process claims quickly. As customers return home, we’d encourage them
to lodge their claims, and book in for an assessment as soon as possible. The Assessment Centres have both assessors and specialist repairers on site to assess the vehicle and determine the best method of repair, so we can accelerate the claims process.

“Once they’ve lodged their claim, customers will receive an appointment time and location to bring their vehicle for assessment and will then be booked in for repairs. This gives customers reassurance around the next steps for
how their car will be repaired.”

Suncorp is urging all customers to lodge their claim as soon as possible, which can be done online or over the phone at Suncorp: 13 25 24, www.suncorp.com.au | GIO: 13 14 46, www.gio.com.au | Apia: 13 50 50
www.apia.com.au | AAMI: 13 22 44, www.aami.com.au | Bingle www.bingle.com.au | Shannons: 13 46 46, www.shannons.com.au.