As of today, icare NSW will take responsibility for the processing of workers compensation policies, premiums and renewals.

This function will no longer be performed by scheme agents. NIBA has been assured that the role of brokers is respected in the new system, and brokers will be able to continue to meet workers comp needs for their clients on the new platform.

icare Group Executive Workers Insurance, John Nagle, said the new offering will improve the customer experience by making it easier and faster for new businesses to arrange their workers insurance anywhere, any time.

“Since icare formed, we have put the customer at the centre of everything we do. Our direct offering for new businesses is a milestone in that continuing endeavor,” Mr Nagle said.

“All new businesses will now get a quote and buy a new policy directly from icare rather than a scheme agent, which is the first step in our goal to create a simple multi-channel way of setting up a workers insurance policy.

The self-service portal will allow business owners to:

  • set up their own policy and pay their premium online
  • access icare’s Customer Support Centre for all quotations and policy needs
  • access to icare’s Specialist Underwriting team to discuss premiums or tailor an insurance package.

Later this year, icare expects that business owners will be able to manage their policies online via the portal, and access information about their performance.

Further information on the new scheme is available at the icare website.