icare picks new NSW HBCF Claims Manager

Gallagher Bassett (GB) has been named by icare as the new claims manager for the NSW Home Building Compensation Fund (HBCF).

Speaking about the new partnership, icare HBCF General Manager Jon East said: “I’m excited to be working with Gallagher Bassett to deliver claims services to NSW homeowners. Their sole focus and passion for claims management means they have the skills, expertise and knowledge required to ensure existing and new HBCF customers receive a high quality and consistent experience.”

The appointment was made as the result of a robust open tender process and in this role, GB will provide claims assessment, management and payment services to NSW homeowners for all HBCF claims.

“Both icare and Gallagher Bassett are aligned in their customer-centric mindset and as such, we will be working together to co-design and create enhanced services for NSW homeowners”, East said.

Peter Tomkins, GB’s General Manager – Specialty Markets, said that he is delighted about the partnership, and the opportunity to partner with icare.

“GB understands the importance of the HBCF scheme, and the valuable safety net it provides for NSW homeowners.”

“As a business, GB is recognised for providing quality claims decisions and outcomes, combined with an exceptional customer experience,” he added.

“We look forward to working closely with icare to provide improved services to all NSW homeowners.”