Industry round-up – 20 April

It’s been a big week for the Australian insurance industry. If you’ve missed any of the latest products, services or personnel developments, our insurance industry round-up will help fill you in.


Accident & Health International

Accident and Health International (AHI) clients can now access an online hospital  thanks to a partnership with Docto.

AHI TeleHealth is accessible via the AHI Assist smartphone app or the Docto website. It allows policyholders 24/7 access to an Australian-trained emergency physician via video, phone, email or SMS, from the comfort of their own home or hotel room.

The benefits for the user include not having to search for a local doctor; no waiting room; a guarantee of an English-speaking doctor; and electronic prescriptions.

If the client needs medical evacuation, Docto works with AHI’s assistance provider Dynamiq to get them the required medical treatment.



Allianz has announced a new business unit within its Broker & Agency Division – Tailored Underwriting Solutions – to focus on the mid-corporate area of the commercial insurance market.

The team will be headed up by Mike Pocknee, Allianz’s current General Manager Corporate Brokers and New Zealand. The key products in the class include Industrial Special Risks, standalone Liability & PI, Commercial Motor Fleet and Construction & Engineering.



CGU has launched its Cyber Defence product, aimed squarely at the SME market. The policy is designed to protect against a range of cyber threats, including privacy breaches, extortion, system damage and malicious hacking.

Read full details about the product here.



Chubb has announced the retirement of its Asia-Pacific Chairman Damien Sullivan.

Sullivan will now serve as an adviser to Chubb’s overseas general insurance business, working in conjunction with the group’s Executive Vice Chairman and COO John Keogh.

Sullivan was named regional chairman in 2013 after serving three years as regional president for Asia-Pacific. He joined the group in 2002 and has previously served as country president for ACE New Zealand and ACE Australia.

Chubb also confirmed the appointment of Justin Bell to the position of Accident & Health Northern Region Manager for Australia.

Bell will be responsible for the growth of Chubb’s Accident & Health (A&H) portfolio in Queensland and New South Wales. He joins Chubb from Accident & Health International, where he held the role of National Relationship Manager.



Vero’s RMAdvancer risk management awards have added a new category to recognise SMEs.

The 2016 awards will retain the Property, Motor and Liability categories for larger organisations, but add a special Enterprise Award for SMEs.

“SMEs are becoming more and more conscious of the need to have proper risk management plans in place so that their businesses can continue to trade no matter the circumstances,” said Dale Garbett, Leader, Risk Engineering Client Services with Vero.

“Consequently, we felt it important to recognise SMEs that are serious about risk management in the same way larger businesses do.”

Entry this year has also been made easier with Expressions of Interest only required for the initial nomination. Shortlisted finalists will be asked to complete a full nomination.

Winners can choose either 200,000 Qantas Aquire points or a consultation program with Vero’s risk engineering team.

Expressions of interest are open until July 22. Brokers should contact their Vero BDM for more details.


Whitbread Insurance Brokers

Whitbread Insurance Brokers CEO Stephen Jones has resigned after two years ‘to pursue other opportunities’.

The business will be co-directed by family members Angela, Claire and John Paul Whitbread, who hold the roles of Joint CEO.

The change in leadership structure has resulted in two internal promotions. Michael Giansiracusa will fill the newly created role of General Manager, Strategic Alliances, with Ben Bowen becoming General Manager, Broking.


Zurich Australia

Zurich Australia  will offer Heavy Motor Accident Assist to its customers in Australia for vehicles over 5 tonnes from 1 July 2016.

Zurich Heavy Motor Accident Assist will be on hand 24/7 as first responders, seeking to secure assets and minimise losses and time off the road for customers.

Sean Jungwirth, Zurich Australia’s Head of Claims – Shared Services, said: “As well as helping customers get back to business, fast, other key benefits of the service include getting experts and resources engaged quickly to contain spills and deal with incidents as well as expediting a claim overall.”