The Insurance Council of Australia (ICA) will hold multiple insurance forums for claimants in Queensland and New South Wales affected by damage caused by Tropical Cyclone Debbie and its aftermath. As of April 11, insured losses across Queensland and NSW have crossed $660 million from 41,105 claims.
ICA CEO Rob Whelan said the forums would cover key aspects of the recovery process, including claims management, rebuilding and dispute resolution.
“Policyholders will be able to sit down with a representative from their insurer or a relevant expert to discuss any concerns or issues they may have about their claim,” Mr Whelan said.
“The forums are open only to householders and businesses who have lodged claims, which preserves their privacy and allows insurers to focus their resources on those who need the most assistance.”
— Insurance Council (@ICAUS) April 11, 2017
The forums will be attended by the ICA, key insurance companies, Legal Aid and the Financial Ombudsman Service, and will take place on the following dates:
• Lismore: Thursday April 27, 6-9pm
• Tweed Heads: Friday April 28, 6-9pm
• Mackay: Monday May 1, 6-9pm
• Proserpine: Tuesday May 2, 6-9pm