Insurance transitions for August

Check out the latest movements and transitions within the industry this month.

RAC names new group CEO

The roadside assistance and insurance provider has announced the appointment of a new group CEO.

Current RAC group CEO Terry Agnew will step down from his role in late March after two decades of service and will be succeeded by Rob Slocombe, RAC chief operating officer.

“We are delighted to be able to appoint a person of Rob Slocombe’s calibre to the group CEO role and look forward to him leading RAC to further success into the future and on behalf our one million members in Western Australia,” said Tony Evans, RAC president.

Departing group CEO Agnew said Slocombe is a terrific appointment to the role, “I have thoroughly enjoyed working with Rob over the last four years,” Agnew said, “I look forward to working with him over the coming months to deliver a seamless transition.”

Hollard appoints new Chief Financial Officer (CFO) and retains outgoing CFO and Chief Risk Officer (CRO) in strategic redesign

Hollard has announced that Ellen (Ellie) Comerford has joined the Hollard executive team as CFO, and will transition to Executive Director, with effect from 16 October 2018.

“Ellie’s proven executive track record, deep understanding of our business and commitment to excellence make her a standout for the role,” said Richard Enthoven, Hollard Executive Director and Chief Executive Officer.

Enthoven added: “I’m particularly pleased that this role became available via a strategic redesign of our operations which sees our outgoing CFO, Patrick Riley, and outgoing CRO, David Hall, remain in our executive team but take up new challenges in their roles of CRO and CEO of our New Zealand branch respectively.

“Hollard has a strong history of promoting talent from within and I’m proud to see this tradition continue as we retain deep corporate knowledge and at the same time, broader cognitive diversity on our executive team.”

Marsh appoints Lyle Steffensen as Care Solutions – National Practice Leader

Marsh has appointed Lyle Steffensen as Care Solutions – National Practice Leader, based in Sydney.  Her role will include responsibility for the expansion and success of Marsh’s already well established Aged Care portfolio as well as leading growth and consolidating retention in the broader care sector across Australia.

Marsh’s NSW Corporate Leader, Robert Lasovski said, “Lyle brings a practical and insightful response to the mysterious world of risk and insurance in this space and is well respected by clients, colleagues and insurers for her knowledge and experience.”

We look forward to Lyle’s valuable input and contribution to this rapidly expanding and highly important industry sector and to introducing her to our clients, industry participants and colleagues alike.”

Zurich bolsters relationship management capability with new hire

Zurich Insurance has confirmed the recruitment of Edward Newson as a Global Relationship Leader in its Commercial Insurance business.

Christian Falkingham, Head of Customer Management, General Insurance, Zurich Australia & New Zealand, described the appointment as “evidence of Zurich’s commitment to its customers and brokers.”

“Customer relationship management (CRM) is one of the key areas that differentiates Zurich in the market,” he said. “This appointment reaffirms our leadership and commitment to our customers; the objective of our CRM team is to ensure that we as are providing our brokers and customers with the very best that Zurich has to offer.”

Commenting on his appointment, Edward said: “I’m excited to return to Zurich at a time when it is proudly putting its customer at the centre of its strategy. I look forward to helping our customers get the best out of their relationship with Zurich.”

Steve Ord, Chief Distribution Officer, General Insurance, Zurich Australia & New Zealand, said: “This appointment highlights Zurich’s continued focus on growth and investment in customer service, and is evidence of our commitment to attracting the best talent in the market.”