Check out the latest movements and transitions within the industry this month.
Important appointment at Aon
Laura Elliott has been appointed as Benefits Concierge in Aon’s Specialties’ Health & Benefits team in a major boost to the company’s commitment to expanding its client advocacy model.
The new appointment enables Aon to provide a white glove service to those individuals requiring a health assessment in the Group Life insurance space.
Reporting to Health & Benefits Director, People Risk at Aon, Stuart Whitbread and working with the broader People Risk leadership team Elliott will be tasked with driving the Aon’s concierge service offering to executives and corporate members. Whitbread said, “Laura’s diverse experience and expertise has enabled us to better leverage our capabilities across global and local corporate health and employee benefits.
“Laura’s experience makes for a true concierge style service offering to the high-end executives, with their personal concerns, situations and interests at the forefront. Her expertise will allow us to identify better service for our members and clients, and will ensure we are constantly providing an integrated, all-encompassing enhanced service experience.”
Commenting on her new role, Elliott said, “I’m delighted to contribute to Aon’s prestigious Health and Benefits business, and look forward to continuously driving positive client experience and ensuring all of our customers enjoy a seamless journey when it comes to their personal insurance needs.”
GB Appoints New Chief Information Officer
Gallagher Bassett (GB) has appointed Nathan Pilgrim to the role of Chief Information Officer, effective 27th August 2018.
John McNamara, GB-Australia CEO, said, “The developing area of information and technology is a big focus for GB and our clients in the coming years. We’re really pleased to have Nathan on board, and look forward to seeing the value that he will add in this space.” Pilgrim is looking forward to making an impact in the new role,“Like most industries, insurance is undertaking a digital transformation, integrating AI and machine learning into the claims space to deliver better outcomes for all parties.
“Customers are looking for improved services to keep them informed of the status of their claim along with access to other parties to assist them when they need it most. They are also looking to have access to this information through their channel of choice, and I’m excited to be working with the team at GB, and our customers, as we progress towards achieving these outcomes.”