Insurer revamps company

One of Australia’s prominent insurers has announced an extensive reorganisation of its structure and leadership team with the intention of driving the company’s growth.

IAG Managing Director and CEO Peter Harmer says the new structure, which takes effect today, will better nurture the company’s goal to become a customer-led organisation.

“Our new structure reflects our focus on future profitability by redefining our core businesses around our customers and establishing three functions to provide the insights, products and services our customer-facing divisions need to deliver a world-leading customer experience,” Harmer says.

Julie Batch will head up Customer Labs as Chief Customer Officer, responsible for developing customer propositions and marketing strategies. Batch was previously Chief Analytics Officer.

Chris Bertuch will remain Group General Counsel and Company Secretary, responsible for legal and corporate governance across IAG, and will now report directly to Harmer.

Ben Bessell will become Chief Executive Australian Business Division for CGU, WFI, Lumley and Swann. Bessell was previously acting CEO Commercial Insurance.

Andy Cornish will act as Chief Operating Officer, leading the Operations Division, until Mark Milliner joins IAG in mid-2016. Cornish was previously CEO Personal Insurance.

David Harrington will become Group Executive, Office of the CEO, responsible for group-wide strategy and corporate development. Harrington was previously Group General Manager Strategy reporting to the Chief Strategy Officer.

Nick Hawkins will remain Chief Financial Officer and will have additional responsibility for the International Division and the ‘challenger’ consumer segment, which includes SGIO, SGIC and Coles Insurance.  

Jacki Johnson will become Group Executive, People, Performance & Reputation, responsible for people and culture, corporate affairs, shared value and the IAG Foundation. Johnson was previously CEO for IAG’s New Zealand business.  This role comes into effect on 1 January 2016.

Anthony Justice will become Chief Executive Australian Consumer Division for NRMA and RACV. Justice was previously Chief Customer Officer, Personal Insurance reporting to the CEO Personal Insurance.

Claire Rawlins has been appointed Group Executive, Digital & Technology, leading Digital Labs, with responsibility for driving digital innovation while simplifying core systems and processes. Rawlins was previously Chief Information Officer and reported to the CEO of IAG Labs.  

Clayton Whipp remains Group Risk Officer with responsibility for group-wide risk and actuarial services.   

Duncan Brain remains Chief Executive Asia, while Craig Olsen has been appointed Chief Executive New Zealand. Both will report to IAG CFO Nick Hawkins and sit on the Group Leadership Team.

Within the Australian market, IAG with customer-facing divisions, the Australian Consumer Division and the Australian Business Division, which will be responsible for sales, service and brand execution.

There will also be three divisions dedicated to customer experience, technology and operations: Customer Labs, Digital Labs and Operations.

IAG’s business in Asia and New Zealand will move into a new International Division, focusing on growth in Malaysia, Thailand, India, Indonesia and Vietnam.