Managing personal claims

In today’s ever-changing and competitive insurance landscape, brokers need to participate in ongoing education, training and professional development to keep their skills and knowledge up to date so they can keep their clients happy and the bottom line healthy.

ANZIIF Skills Unit Highlight: Manage personal claims

Manage personal claims — CL30201-15

5 weeks | 10 credit points | AUD $375

This unit provides the skills and knowledge required to efficiently manage client personal claims such as major losses and personal injury. The unit is aimed at insurance claims professionals who work in small or large insurance businesses, dealing with retail and/or commercial clients.

On completion, students will be able to:

· analyse and determine the validity of a client’s personal claim

· evaluate the impact of the claim on both the client and the business

· identify and manage additional business support when required

· identify and implement any required changes to the policy or claims procedures

· communicate the outcome of the claim

· update applicable business reports and records.

This unit meets the requirements of AQF competency ‘FNSISV510 Manage non-routine and complex claims, and is delivered by ANZIIF as a Registered Training Organisation (RTO 3596).

To enrol or view other Skills Units, visit or call Mark Ryan, ANZIIF Sales Manager on 03 9613 7284.

About ANZIIF Skills Units

ANZIIF’s new education model recognises that brokers are busy and don’t have the time to spend on traditional long-form education when clients need advice and sales have to be made. These units are short and sharp and focus on specific skills that brokers need to grow their business.

To help brokers choose the education that best suits them, we’ll be highlighting units over the coming months here and in Broker Buzz.