Negotiate broking client claims

Develop the interpersonal, analytical and communication skills required to research, analyse and negotiate broking client claims against their insurance policy.

Students will learn to identify and clarify points of difference and crucial issues, develop a case and negotiate a claims settlement with the insurer on the client’s behalf.This ANZIIF unit provides the skills and knowledge required to negotiate client claim settlements with insurers.

It is aimed at insurance professionals who work in small or large broking businesses dealing with retail and/or commercial clients.

This unit meets the requirements of the AQF competency ‘FNSIBK512 Negotiate complex claims settlement for insurance broking client’ and is delivered via ANZIIF as a Registered Training Organisation (RTO 3596).

To enrol or view other Skills Units, visit or call Mark Ryan, ANZIIF Sales Manager on 03 9613 7284.

ANZIIF Skills Unit Highlight: Negotiate broking client claims: BR30005-15

5 weeks | 10 CIP points | AUD $375

About ANZIIF Skills Units

In today’s ever-changing and competitive insurance landscape, the need for brokers to participate in ongoing education, training and professional development in order to keep their skills and knowledge up to date is essential to keeping clients happy and the bottom line healthy.

ANZIIF’s new education model recognises that brokers are busy and don’t have the time to spend on traditional long-form education when clients need advice and sales have to be made. Our new ANZIIF Skills Units are short and sharp and focus on specific skills that brokers need to grow their business.

To help brokers choose the education that best suits them, we’ll be highlighting units over the coming months here and in Broker Buzz.