NIBA has been advised by icare Workers Insurance that from early 2017, icare will take direct responsibility for the policy and billing requirements of the NSW Workers Compensation Scheme.
Under the new arrangements, employers will directly buy and renew their workers compensation insurance policies via the icare online self-service portal.
icare has advised that there will be no change to claims handling and Scheme Agent involvement in claims.
icare has also advised: “A new icare Customer Support Centre will open 1 September 2016, supported by Service NSW, so customers can talk directly to a customer service representative about these changes.”
NIBA will be meeting with icare executives later this week to discuss this and other matters. We are keen to hear from members in relation to your views about this change. Comments and concerns should be sent to NIBA CEO Dallas Booth at firstname.lastname@example.org.