The Australian Financial Complaints Authority (AFCA) has released its 2019-20 Annual Review, revealing the number of complaints received and closed, the amount awarded...
David Locke
#NIBA2020: Meet the regulators
Day four of the 2020 NIBA Virtual Convention ended with an overview from regulators. Emma Curtis, Commissioner of the Australian Securities and...
AFCA Datacube updated with lates ...
The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about all financial complaints...
AFCA submission to ASIC’s prod ...
The Australian Financial Complaints Authority (AFCA) has published its submission to ASIC’s consultation on the proposed use of its product intervention powers...
Insurance transitions for August ...
Check out the latest movements and transitions within the industry this month. QBE head honcho leaves industry QBE Insurance Group (QBE) has announced the...
AFCA receives more than 80,000 c ...
Australians customers in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in the last...
ICA announces new chair of Code ...
The Insurance Council of Australia (ICA) has announced the appointment of Veronique Ingram as the new independent chair of the General Insurance...
AFCA extends complaint timeframe ...
AFCA have advised NIBA that that they have written to members advise the following change in process (effective immediately), recognising the extraordinary...
AFCA’s ‘DatacubeR ...
In a move designed to increase transparency and consumer education, AFCA has released its online comparative reporting tool, the Datacube which enables...
Insurance Transitions for Novemb ...
Check out the latest movements and transitions within the industry this month. Marsh executive to step down Marsh has announced that John Drzik, president,...
AFCA awards $185 million in comp ...
It has been 12 months since the Australian Financial Complaints Authority (AFCA) opened its doors as the nation’s one-stop-shop for complaints about financial...
Meet the Regulators
Day two of the 2019 NIBA Convention opened with the regulators. Danielle Press, Commissioner of the Australian Securities and Investments Commission (ASIC),...
AFCA welcomes new ASIC power
In its response to an ASIC consultation, the Australian Financial Complaints Authority (AFCA) has strongly supported the addition of new product intervention...
AFCA announces two major appoint ...
The Australian Financial Complaints Authority (AFCA) has revealed two major appointments, Dr June Smith has been announced as the Deputy Chief Ombudsman...