Zurich puts customer first with new appointment

Zurich has created a new position of Head of Customer, Claims in its General Insurance Claims team, with Gavin Gibson appointed to the role.

Gibson, an experienced general insurance professional, will start on 9 January 2017.

“This new position and the appointment of Mr Gibson is central to ensuring that our customers enjoy a seamless claims process,” says Hilary Bates, Zurich’s General Insurance Chief Claims Officer. “[It] is one element of our program designed to further improve our claims operations to be a market leading offering.”

Bates explains the dedicated role was created as a direct result of listening to brokers and customers.

It reinforces Zurich’s commitment to customer service excellence, she adds.

Gibson has led multi-disciplined insurance claims, distribution and underwriting teams, Zurich says, which makes him ideally qualified to support the company’s changes.