Zurich strengthens focus on intermediated insurance market

Zurich Australian Insurance Limited (Zurich) has simplified its organisational structure in a move that will strengthen and enhance its core focus on the commercial intermediated insurance market.

Tim Plant, who was appointed as Zurich’s General Insurance CEO earlier in the year, said the change was driven by “a desire not to change course, but to move faster, clarify accountability, and be even more responsive to the needs of our brokers and our customers.”

“Our simplified structure will make us a stronger and more deeply connected insurer, one that’s better able to anticipate the rapidly evolving needs of our broker partners and customers,” he said.
“Our focus will continue to be the commercial intermediated insurance sector, and today’s changes will strengthen this focus. From today, we will place even greater emphasis on our state and regional presence, and empower our local teams to trade and make decisions closer to our customers.”

The structure sees the creation of a new Executive role of Chief Distribution & Deal Management officer, to be filled by current Head of Commercial Insurance, Giles Crowley. Sean Walker, Chief Underwriting Officer, will take on responsibility for Zurich’s Commercial Insurance portfolio, in addition to his continued oversight of Zurich’s SME proposition. Hilary Bates’ remit will also expand to include Operations alongside her existing role as Chief Claims Officer, with current Head of Operations Wilson Varghese set to take up another role within Zurich, to be announced in due course.

As a result of these changes Steven Ord, Chief Distribution Officer, will depart the business. “Steve has been at the forefront of driving Zurich’s broker engagement strategy, and he leaves a proud legacy in terms of the capability he has developed across the team,” Plant said.
In addition to these roles, which are effective immediately, the responsibilities of Executives in Zurich’s functional areas, including finance, risk and governance, human resources, and communications and marketing remain largely unchanged.

“This new structure positions these proven leaders to accelerate the improvements and momentum that we’ve seen across our business in recent years, and ensure that we are bringing timely, relevant solutions and insights to our broker partners and customers,” Plant concluded.